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Project Coordinator - Client Solutions

Company Description

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. 

For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. 

With 5,500 employees, Merkle is headquartered in Columbia, Maryland, with 24 additional offices in the US and 25 offices in Europe and APAC. In 2016, the agency joined the Dentsu Aegis Network. 

Job Description

Overview: 

Merkle Project Coordinator's work day-to-day to support Merkle Producers and coordinate project development and scope to ensure high-quality and flawless execution. Project Coordinators partner with Producers and Client Services team members to provide optimal solutions for our clients, create deep client partnerships, and grow relationships.   

Description & Responsibilities: 

  • Understands and is capable of translating client requirements, collaborates in the development of deliverables and supports the ongoing activities of client programs and projects 
  • Acts as an internal quality control check for all programs and projects to ensure they meet client requirements 
  • Proactively solves day-to-day problems and exercises good judgment not only in solving problems, but also in determining when to escalate issues within the organization 
  • Identifies or clarifies issues with live projects and makes recommendations to resolve issues 
  • Uses knowledge of clients' best practices and brands to ensure they are adhered to throughout the Merkle development process 
  • Leverages learning's to identify and develop solutions for continuous improvement in servicing clients 
  • Coordinates business within assigned accounts in a way that assures high client satisfaction and achieves clients’ desired program result 
  • Describes client requirements, collaborates in the development of deliverables, and supports the ongoing activities of client programs and projects 
  • Monitors project progress against the proposed plans including budgets, timelines, quality criteria, and risk management 
  • Represents the client’s needs appropriately to internal team members and acts as the focal point for the client internally 
Qualifications

 

  • 0 – 2 years of experience in marketing program/project management, with an emphasis on web-based marketing programs 
  • Bachelor's degree preferred 
  • Excellent communication, interpersonal, organizational and planning skills 
  • Able to translate technical requirements to marketing and non-technical partners 
  • Organized, extremely detail oriented and able to balance multiple priorities 
  • Possesses strong leadership skills 
  • Able to build strong, resilient relationships with clients and be viewed as a partner 
  • Account management experience in an agency setting and/or experience working with agencies on the client side of the business is desirable 
Additional Information

Merkle fosters a diverse environment that encourages original thinking about our business and empowers us to communicate with a global world of customers. We embrace differences of opinion and diversity of thought as they help us challenge and refine our solutions. Merkle, as a best-in-class marketing agency, welcomes big ideas, and believes they can come from anywhere.

Perks & Benefits

Merkle offers a flexible vacation policy, retirement benefits, paid sick leave, generous health, dental and vision insurance options, parental leave, adoption benefits, and more. We recognize high-performers and provide long-term growth opportunities. We hope you'll join us!

Location
Southfield