Ranking is complemented by Q2 2019 recognition of Merkle/HelloWorld as a Strong Performer for Loyalty Technology Platforms
July 15, 2019 - Columbia, MD - Merkle (www.merkleinc.com), a leading technology-enabled, data-driven performance marketing agency, announced that Forrester Research, Inc., an independent research firm, named Merkle/HelloWorld a Strong Performer in The Forrester Wave™: Loyalty Service Providers, Q3 2019.
The Forrester report assesses the state of the loyalty service providers landscape and compares 14 vendors across 22 criteria. The report evaluates providers that offer services to support loyalty strategy development, program management, loyalty marketing, analytics, and creative.
Merkle/HelloWorld received the highest scores possible in the criteria of Loyalty Program Management Services, Experience Design Services, Marketing Services, Creative Services, Privacy & Security, Account Management, Account Retention, and [number of] Loyalty Clients. The company received positive client feedback, with one client referencing that account teams “empower clients with the expertise that they have in a nimble way.”
Forrester also cited Merkle/HelloWorld for “building emotional connections with customers regardless of tactic,” due to the core of its trademarked Human Loyalty® philosophy and for HelloWorld’s legacy experience in games management, including promotions management, digital engagement, and legal capabilities. Furthermore, report author Emily Collins, principal analyst at Forrester, noted in the report that “brands, especially those in consumer goods, high-tech, and healthcare, will appreciate Merkle/HelloWorld’s broad and deep capabilities for loyalty and engagement marketing.”
“We are honored to be ranked as a Strong Performer in the Forrester report, which we believe validates our commitment to evolve the loyalty customer experience and our signature Human Loyalty data-driven philosophy,” said Peter DeNunzio, CEO of HelloWorld and Head of Promotions & Loyalty Solutions at Merkle. “Loyalty plays an important role in a brand’s customer experience strategy. Our continued mission is to partner with our clients to create moments of value that drive ultimate brand-consumer loyalty.”
The Forrester Wave report with rankings for each loyalty service provider is available on Forrester.com.
To learn more about Merkle/HelloWorld’s ranking as a Strong Performer in The Forrester Wave™: Loyalty Technology Platforms, Q2 2019, see the press release.
Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 9,000 employees, Merkle is headquartered in Columbia, Maryland, with 22 additional offices in the US and 36 offices in Europe and APAC. In 2016, the agency joined the Dentsu Aegis Network. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com.
HelloWorld is a digital marketing solutions company working with the world’s best brands across all industry verticals. The company offers a powerful combination of native platform technology and marketing strategy to marketers looking to accelerate growth and deepen consumer impact. HelloWorld creates brand-consumer interactions through promotional campaigns to spark interest and loyalty programs to retain and reward. Founded in 1999 as ePrize, HelloWorld joined the Merkle family in 2018 and has offices in Detroit, New York, Chicago, Los Angeles, and Seattle. The company has been behind highly effective regional and global campaigns for clients such as Coca-Cola, Johnson & Johnson, Microsoft, Samsung, and Starbucks. For more information, please visit helloworld.com.
Kite Hill PR for Merkle